Streamline Your Call Center with Advanced Patient Texting Tools

Route incoming messages based on topic, location, provider, appointment type, language, and custom patient groups.

• Prescription requests can be automatically sent to a nurse at a specific location, while scheduling inquiries are directed to the call center.
• Non-English speaking patients can be auto-routed to bi-lingual staff in the call-center or at the front desk.

Front desk or call center staff can manually triage and forward messages to the correct department or user.

For Example: A call center representative can forward a billing question to the Billing team or to an outsourced billing manager after reviewing the message.

Tasks can be assigned to individual users, allowing staff to handle specific patient needs. For example, an medical assistant might be tasked to call the insurance company for authorization on a patient.