Communication and Operations for Multi-Location and Large Group Practices
Curogram centralizes multi-location communication, cutting inefficiencies and boosting patient engagement—driving productivity and performance.
Why Curogram is the Ideal Solution for Large Group,Multi-Location,Multi-Provider Practices,
Managing scheduling and patient engagement across multiple locations is tough. Curogram’s all-in-one platform centralizes communication, customizes reminders, and automates workflows for every location. From call center productivity to timely patient reminders, large practices rely on Curogram for smoother operations and consistent care.
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Key Features for Multi-Location and Large Group Practices
Large practices have different needs. Curogram scales with you.
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Centralized HIPAA-Compliant 2-Way Texting
Large practices often face challenges managing communication across multiple locations. Curogram’s HIPAA-compliant 2-way texting centralizes patient communication, enabling your team to easily confirm appointments, reschedule patients, and answer inquiries—all from one platform. This ensures consistent communication and improves response times.
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Customizable Appointment Reminders
Curogram’s customizable reminders allow you to send tailored appointment reminders based on the specific location, type of appointment, and patient preferences. This helps ensure patients know exactly where they need to go and what to expect, reducing confusion and missed appointments.
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Advanced Text-Routing and Workflows
Curogram’s Advanced Automated Text-Routing efficiently assigns messages to the right staff members. Route incoming messages based on topic, location, provider, appointment type, language, and custom patient groups. Send scheduling inquiries to the call-center while prescription refill requests get routed to nurses at individual locations and billing inquiries get routed to your internal our outsourced billing team. You can even route non-English speaking patients to your bi-lingual team members. Use Curogram’s Custom Filter Groups to create teams such as “Call Center Team 1” or “Call Center Team 2” and adjust routing rules on the fly to manage staff availability or workload.
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Call Center Support
Curogram’s VOIP integration ensures no patient inquiry is missed, even when call volumes are high. The Missed Call to Text and Voicemail to Text features send automatic follow-up messages to patients who couldn’t get through, allowing your practice to capture those missed opportunities and book more appointments.
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Task Management for Workflow
Curogram’s task management tools enable large practices to assign and track tasks across different locations and departments including forward patient messages. Whether it’s managing authorization requests, tracking patient follow-ups, or handling billing inquiries, Curogram’s task management features help ensure nothing falls through the cracks. -
Real-Time Data Analytics
Curogram’s analytics platform offers fully customizable real-time data dashboards, allowing you to track important metrics such as no-show rates, confirmation rates, call-center response times, staff productivity, recall conversion rates, patient survey results, and more! These insights enable you to manage large teams in call-center environments or across multiple locations, quickly identify areas that need improvement, and take immediate action to increase your practice’s profitability. -
Mass Messaging
Use mass messaging to communicate important updates, such as new provider availability, office closures, or health campaigns. You can filter messages by location or patient group to ensure that relevant information reaches the right patients, improving engagement and driving visits.
Consistent Communication Across Multiple Locations
Curogram ensures consistent communication across all your locations by centralizing reminders, patient messaging, and scheduling updates. This creates a seamless patient experience, no matter which office they visit or which staff member handles their care.
Increased Call Center and Front Desk Efficiency
By automating routine tasks like appointment reminders, follow-ups, and missed call responses, Curogram helps large practices increase call center and front desk productivity. This allows your staff to focus on higher-value tasks, reducing phone call volume and improving overall efficiency.
Secure and HIPAA-Compliant Communication
Patient privacy is critical, especially for large group practices handling sensitive data across multiple locations. Curogram’s HIPAA-compliant platform ensures that all patient communication, from simple scheduling coordination to PHI communication, is secure and protected, helping you maintain compliance and patient trust.
Integrates with your EMR/PMS
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How Curogram Helps Large Practices Operate Efficiently
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Reducing No-Shows with Location and Appointment Specific Reminders
A large podiatry practice used Curogram’s Customizable Reminders feature to ensure patients had the proper pre-visit instructions and correct driving directions across their 20+ locations, reducing no-show rates by over 25%.
Boosting Call Center Productivity for a Multi-Location Clinic
A multi-location medical group struggling with high call volumes implemented Curogram’s Missed Call to Text feature. By automatically following up with patients who couldn’t get through, the clinic recovered 35% of missed callers and saw a significant increase in appointment bookings.
Improving Coordination Across Multiple Sites
A large healthcare group with 10 locations implemented Curogram’s task management tools to streamline workflow coordination. By assigning tasks and tracking progress, the group reduced delays in authorizations and patient follow-ups.
Engaging Patients with Location-Specific Mass Messaging
A growing primary care group growing through acquisition used Curogram’s mass messaging to notify patients of new Provider hires across their 30+ locations. This mass messaging increased appointment bookings for the new provider, driving additional revenue for the practice.
Curogram is Designed for Large Practices
Curogram’s platform is specifically designed to address the complexities of managing a multi-location or large group practice. With features that centralize communication, improve task coordination, and boost patient engagement, Curogram helps large practices optimize operations while maintaining a high standard of patient care.
Curogram runs the ecosystem of my busy cardiology clinic. This has been hands-down the best software for the least cost that we have implemented in the 20 years of our cardiology practice
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